FREQUENTLY ASKED QUESTIONS
Where can I find pricing and general information?
When you click on the photograph you want to order an Order Form will appear on the right side of the screen.
Can I request my win photo be removed from the gallery?
Yes, call or email to let me know.
When can I expect the show photos to be online?
Every photo that goes online is viewed, color corrected and cropped at 300 DPI. This process takes time to ensure your photo looks the best it can. Depending on the show entry, and days involved, it can take between 1 - 4 days before they are available for viewing. If you visit the gallery and it is empty please check back.
How do I pay for a photo?
When you place your order you will be directed to the checkout page. From there you can enter your shipping and payment information.
How long does it take to get photos after placing the order?
In most cases they are mailed the same day your order is placed. If the order is placed outside of our normal business hours then they are mailed on the next business day.
How long does it take to get the digital image after placing the order?
You will receive an Order Conformation email, containing the Download Link, when the order is placed.
I paid for the digital image file but I never received the Download Link. What happened?
In most cases that is an indication that your email security settings are set too high and the emails, containing the Download Link, are going straight to spam or are being rejected by your email server. While you are logged in to your account click on YOUR ACCOUNT then click on MY ACCOUNT then click on the order number. You will then see the order information which contains a Download Link.
Can changes be made if there is an error or omission on the sign box?
Yes, when you place the order there is a Note Section. Just enter the correction or addition in the Note Section.